Refund Policy

1. Subscription Trial Period

To ensure The Accounts is the right fit for your retail or wholesale business, we offer a **14-day free trial** on all registration signups. During this trial period, you have unrestricted access to all software features (including variants cataloging, staff management, and double-entry accounting ledger integrations). No billing details or payment gateway authorizations are required for the trial.

2. Refund Eligibility Window

If you are unsatisfied with our SaaS services after subscribing to a paid plan (Starter or Premium), you may request a refund under the following conditions:

• Refund Request Period: Refund requests must be submitted within **7 days** of the initial payment date of your subscription.
• Subsequent Renewals: Monthly or yearly auto-renewals are not eligible for refunds. You can cancel your subscription at any time to prevent future billing.
• Applicability: Refunds are only applicable to your first subscription setup fee and do not apply if a customer cancels and registers a new store under a different ID.

3. How Refunds are Processed

To request a refund, please send an email to our support team at **usmanmalikg7867@gmail.com** containing your account login email, shop name, and transaction reference ID.

Once approved, refunds are processed automatically by our billing team. The funds will be credited back to your original payment method (e.g., the credit/debit card or mobile wallet used at checkout) within **5 to 10 business days**, depending on your bank's processing cycles.

4. Cancellation and Account State

Upon the successful processing of a refund, your shop's subscription tier will be downgraded to the "Free" tier. You will still have read-only access to historical transaction ledgers, but billing, POS registers checkout, and sync modules will be locked until a new license is purchased.

5. Contact Support

If you have any issues with your billing transaction or need to dispute a double charge, please reach out to us: